- Order processing times.
After an order is placed, it will take 1-3 business days to get it ready to ship.
( Some products will be influenced by the COVID-19)
- Shipping methods and delivery times
To ensure that our delivery charges are competitive with those charged by other websites, MOES has set different logistics charges for different countries.
As an example for parcels destined for the USA,
|
Shipping Method |
Order valve |
Shipping fee |
Estimated time |
|
FREE Delivery |
$39.9 and up |
Free |
7-21 business days |
|
Ordinary Delivery |
Less than $39.9 |
$5 |
7-21 business days |
|
FAST&FREE Express |
$299 and up |
Free |
3-7 business days |
|
FAST Express |
Less than $299 |
Extra fee base on order amount |
3-7 business days |
Shipping costs for different countries are adjusted according to logistics costs, which can be checked at checkout.
Some remote countries may have somewhat extended logistics timescales.
*Local holidays in origin countries that may cause a delay in shipping are not considered business days.
If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at services@moeshouse.com or our Contact Us Page.
- Tax about the international shipping
According to warehouse inventory priority, ships from China by default, unless a shipping location list appears above.
If local warehouses are out of stock, orders will be shipped from the China distribution center, so delivery would take longer than usual to arrive.
MOES is not responsible for all taxes and duties (including VAT) imposed by your country of residence. All fees must be paid by the parcel recipient. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when parcel you have ordered from us arrive in your country.
For example, Grace residents might expect a customs charge of at least 20% of the total cost of the purchase. MOES is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the fee you have paid for your order.
We advise you to find out about the local regulations prior to ordering from us. MOES can not give you advice or information about tax rates and customs charges in your country.
We declare a proper value for customs on all shipment which are shipped out from China or overseas distribution centers. You may email to services@moeshouse.com for more information about the declared value, or to request a specified value within hours from the purchase time.
- Not Received due to error shipping address
If a package can't be delivered due to an error entering your shipping address, MOES is not responsible for any additional fees that may incur in order to reroute or reship the package. Please check the information of the address before you place an order.
- Missing or lost packages
Look for a notice of attempted delivery. Some carriers will leave notice if delivery was not successful.
See if someone else accepted the delivery.
Contact the carrier (What company was delivering your package?)
Contact neighbors (Misdelivery is very common)
Most important: contact MOES ( We will try our best to help you)
Couldn't load pickup availability
Features
Features
- Tuya Smart ZigBee Smoke Detector: A Tuya ZigBee Hub is a must to work with the smoke detector sensor, as well as a variety of ZigBee smart products, which is proved to be the bridge and control center for smart homes. Simply add the sensor into the ZigBee hub after adding the hub into MOES/Tuya App.
- Professional maze design, fast perception of fire supported that ensures high sensitivity of smoke and temperature, effectively reduce false positive rate and make the police more accurate. It adopts the preferred flame-retardant material shell, which has the characteristics of radiation resistance, heat resistance and impact.Besides, the smoke detector provides with live sound alarm and light flash.
- App Push Notifications and Control: Compatible with MOES and Tuya App enables the timely discovery of danger of fire or smoke and real- time notifications to your smart phone.No need to be connected to the alarm host that is able to work independently with ZigBee hub connected for informing alarm situation. And even low battery indication in smart phone App.
- Low power design and long battery life for this ZigBee new version with low voltage monitoring prompt function available. Remotely self-test for the smoke security offers much convenience, as well as manual muting, is smartly supported via smart phone app with alarm situation, together with the smart button for testing and sound silence manually, which is applicable for residential, shopping malls, warehouses, etc. with potential fire danger.
- Real-time Voice Alarm Prompt with Wide Range: This smart smoke detector owns the wide monitoring range of 3m ahead, and it will intelligently and quickly issue more than 85dB alarm sound and push notification to you App automatically.
Specification
Specification
Parameter:
- Communication Mode: ZigBee
- Operating Power: DC 3V (CR123A)
- Sound Level: ≥85dB/3M
- Monitoring Range: 3m ahead
- Working Temperature: -10℃~+55℃
- Working Humidity: 10%-95%RH
- Installation: Bracket
Package Listing:
- 1*Smart Smoke Alarm
- 1*User Guide
Note: The battery is included in the package.
Unlock more features with Smart Semsor
FAQ
Do you ship worldwide ?
We ship worldwide and most countries support free shipping. (Other countries need to pay extra shipping cost.)
How long will my order take ?
The time frame for order delivery is divided into two parts;
Processing time:Order Verification,quality check and packaging.All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed.The manufacturer and China Post process the orders,which takes an additional 2-4 days.
Shipping time:This refers to the time it takes for items to be shipped from our warehouse to the destination.US orders are shipped by e-Packet,which usually take between 7 and 21 business days to arrive at their destination,and sometimes it will take longer.Besides,DHL,FeDex etc are also available.
What payment terms you can accepet ?
We can accept Paypal and Credit card.