SHOPPING GUIDE

To locate the information you need, simply choose a category from the navigation menu or utilize the search feature. Input your desired query in the designated field next to the magnifying glass symbol located at the top right corner of each webpage.

Every product page offers extensive information to assist you in evaluating its suitability for your needs. Detailed instructions, ingredient details, available voltage options, color variations, and different styles are all accessible. To get a closer look at the product, simply click on the thumbnail image below the main image to explore its various applications and parameters.

To ensure a seamless and secure purchasing experience, we have developed a simple step-by-step process for you:

• Begin by visiting the product page and selecting your preferred color and size.
• Add the desired products to your shopping bag.
• Once you have added all of the items you are interested in, click on the shopping bag icon located in the upper right corner of our website. This will allow you to review and confirm the products in your order.
• Enter the shipping address where you would like your purchase to be delivered, and select a shipping method that suits your needs.
• If you have a discount code, don't forget to enter it during checkout for additional savings.
• Choose a convenient payment method from our available options and provide any necessary data if requested.
• Before finalizing your order, take a moment to double-check that all information is accurate and complete. Once everything looks good, click "Pay Now."
• Within minutes, you will receive a confirmation email containing all the important details of your purchase.

From this point forward, rest assured that we will handle every aspect of your order with utmost care and efficiency! We will keep you updated via email regarding any updates or notifications related to shipping status.

Thank you for choosing MOES as your trusted provider!

After the orders are confirmed, they undergo two stages:

Order in preparation
During this stage, the order is carefully packed in its packaging. At the same time, all the necessary documentation that will be sent to you along with the item is prepared.

Order sent
Once prepared and packaged, the order leaves our warehouse and begins its journey to the address you provided. In order to track the status of your order, you can find all the relevant information in the email notification we send when your package is dispatched.

You have the convenience of checking the status of your order at any time by simply inserting your order number on our "Track Your Order" page.

If you are a registered customer, you can easily access this information within your Account.

To provide a convenient shopping experience for our loyal fans, we are pleased to announce that we have introduced a new shopping method in the MOES APP. Now, you have the option to purchase our products either on our official website "www.moeshouse.com" or through the MOES APP.

Shopping via MOES Website
You can easily access our website by bookmarking it or simply remembering the URL. For new users, we offer an exclusive discount as a welcome gesture, and for existing users, daily discounts are available for your shopping needs.

Shopping via MOES APP
In addition to providing seamless smart linkage functionality, active users of the MOES APP can now directly access our mobile APP mall without having to open our website.

We value your loyalty and strive to ensure a smooth and efficient shopping experience for all of our valued customers.

We'll answer your requests Monday to Friday from 09.00 to 18.00 (DST), excluding holidays.