Disclaimer
The delivery process may vary depending on the country or region, as different courier companies will handle the order. It is important for the buyer to provide accurate delivery information and a valid shipping address that can be easily accessed by local couriers. Once the order has been shipped from our warehouse, we no longer have control over the distribution process.
If there are any delivery issues that arise due to factors beyond our control, such as an incorrect address provided or problems with the courier company, we cannot be held responsible for any resulting delays in delivery. Any delays or additional costs incurred due to address modifications initiated by the buyer during the distribution process will be the responsibility of the buyer.
In the event of a delivery delay or package loss caused by the courier company, we advise contacting them directly first. If you encounter any difficulties in resolving the issue with them, please reach out to us and we will assist you in resolving the problem as quickly as possible by contacting the courier company on your behalf.
Delivery Information
To ensure a smooth delivery process, it is important to provide accurate delivery information, including your e-mail address, telephone number, and shipping address. Please make sure to check your email regularly and keep your phone accessible after placing your order so that our customer service or courier staff can contact you if needed.
It should be noted that the requirements for delivery information may vary depending on the transportation policies of different countries. Therefore, during the entire process from order placement to successful receipt, the seller may request additional relevant information necessary for transportation purposes.
Certain regions have specific requirements for orders as well. For instance:
- If your order is being shipped to Russia, we kindly ask you to provide the company name and corresponding address. Failure to do so may result in extended delivery duration.
- For orders being shipped to Brazil, it is necessary to provide a personal tax number; otherwise, the logistics company will not accept the order.
- When shipping orders to Taiwan, China, please note that the recipient needs to be authenticated on the "EZ Way" APP.
Thank you for providing accurate delivery information and complying with any region-specific requirements. This ensures a seamless delivery experience for both parties involved.
Shipping Methods & Delivery Time
In order to maintain competitive delivery charges, MOES has established varying logistics fees for different countries. We have three distinct delivery methods and three delivery zones that encompass a majority of countries and regions around the world, ensuring satisfaction for most of our customers.
Free Shipping
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FREE&ORDINARY SHIPPINGfor the most countries (except remote countries/areas), for orders over $29.9.
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FREE&FAST/ FREE&DDP SHIPPINGfor the most countries (except remote countries/areas), for orders over $299.
Deliver Time & Fee
Different delivery zone has different shipping fees and times based on the following form.
US Shipping Policy Update
Due to recent changes in customs regulations, we have temporarily removed the FAST Express option.
Shipping costs will adjust based on real-time logistics and tariff policies, and the final charges are shown at checkout.
In an effort to minimize the impact on you, our valued customers, we are absorbing a significant portion of the increased tariff costs. We are committed to keeping your shopping experience as smooth and affordable as possible, even during these times of uncertainty.
Please know that these changes are temporary and will be updated in line with any future adjustments to U.S.-China tariff policies and logistics pricing. If tariff policies change, we will review and adjust our shipping fees accordingly to minimize the impact on your purchase cost.
Important Information
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These shipping fees include both the cost of delivery and the U.S. import tariffs.
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Fees are calculated based on total order value.
- If you have ended up on this page, we understand that there might have been an issue with your order. If you have any doubts or concerns, please feel free to reach out to our helpful customer care representatives at services@moeshouse.com or through our Contact Us Page.
*Local holidays in origin countries that may cause a delay in shipping are not considered business days.
Shipping Place
According to warehouse inventory priority, ships from China by default, unless a shipping location list appears above.
If local warehouses are out of stock, orders will be shipped from the China distribution center, so delivery would take longer than usual to arrive.
Duty Charged by Importing Country & Other Taxes
Please be aware that the price listed on the page does not include any import duties or local taxes. When your order reaches its destination country or region, the local customs authorities will impose taxes and fees, which will be the responsibility of the buyer. Since each country or region has its own taxation policies, we regretfully cannot provide an exact amount. Therefore, it is important to check the rates in your country or region to determine the specific taxes and fees you are expected to pay. We apologize for any inconvenience this may cause.
Please note that regardless of whether the buyer signs and accepts delivery of the order, taxes and fees will still be incurred upon arrival in the destination country or region and must be borne by the buyer.
We declare a proper value for customs on all shipment which are shipped out from China or overseas distribution centers. You may email to services@moeshouse.com for more information about the declared value, or to request a specified value within hours from the purchase time.
