








FAQ
Where should I place the WiFi IR+RF remote ?
Please place the IR+RF remote in open area without barriers around it ,ensure the signal is good.
What should we do when we can not use IR remote to control device?
IR can not penetrate walls, so make sure there is no obstacle between IR remote and the IR devices.
Can I control devices through 2G/3G/4G network?
Both IR remote and mobile device are required to share the same wifi network when adding the IR remote. After configuration done, you can control devices through 2G/3G/4G network. Currently it does not support 5G network.
What should we do when we learn the buttons of RF devices?
1)When App pops up the window, long press the button till it shows learning succeeded, if fails after trying 3 times , please try to short press the buttons.
2)RF remote only supports fixed radio frequency 315MHz and 433.92 MHz.
3)For devices with higher security needs, some remotes of them use rolling code and encrypted code. so you can not copy the buttons. The fixed codes include 1527 series, PT 2262 /2264 /2267, the rolling code includes HCS 301/300.
What should I do when DIY learning the buttons for IR device?
It only supports 38KHz IR frequency, if IR remote unable to receive commands from the IR device, it is likely that the frequency of IR device does not match, unable to study commands. So please check IR frequency of the device.