Disclaimer
The delivery process may vary depending on the country or region, as different courier companies will handle the order. It is important for the buyer to provide accurate delivery information and a valid shipping address that can be easily accessed by local couriers. Once the order has been shipped from our warehouse, we no longer have control over the distribution process.
If there are any delivery issues that arise due to factors beyond our control, such as an incorrect address provided or problems with the courier company, we cannot be held responsible for any resulting delays in delivery. Any delays or additional costs incurred due to address modifications initiated by the buyer during the distribution process will be the responsibility of the buyer.
In the event of a delivery delay or package loss caused by the courier company, we advise contacting them directly first. If you encounter any difficulties in resolving the issue with them, please reach out to us and we will assist you in resolving the problem as quickly as possible by contacting the courier company on your behalf.
Delivery Information
To ensure a smooth delivery process, it is important to provide accurate delivery information, including your e-mail address, telephone number, and shipping address. Please make sure to check your email regularly and keep your phone accessible after placing your order so that our customer service or courier staff can contact you if needed.
It should be noted that the requirements for delivery information may vary depending on the transportation policies of different countries. Therefore, during the entire process from order placement to successful receipt, the seller may request additional relevant information necessary for transportation purposes.
Certain regions have specific requirements for orders:
- If your order is being shipped to Russia, we kindly ask you to provide the company name and corresponding address. Failure to do so may result in extended delivery duration.
- For orders being shipped to Brazil, it is necessary to provide a personal tax number; otherwise, the logistics company will not accept the order.
- When shipping orders to Taiwan, please note that the recipient needs to be authenticated on the "EZ Way" APP.
Shipping Methods & Delivery Time
MOES offers multiple shipping methods to most countries and regions worldwide. Available options and fees vary by destination and order value — the exact shipping cost will be shown at checkout.
Free Shipping
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FREE Ordinary Shipping — available for most countries (except remote areas) for orders over $29.90 (or $49.90 for some regions).
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FREE Fast / FREE DDP Shipping — available for most countries (except remote areas) for orders over $199–$499 depending on destination.
For detailed shipping fees and thresholds by region, please refer to our Shipping Fee & Tax page.
DDP Shipping (Delivered Duty Paid)
For eligible European countries, we offer a DDP shipping option at checkout. DDP shipping includes all import duties and taxes in the shipping fee — no additional charges upon delivery. This option is available for orders to Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Poland, Sweden, Denmark, Luxembourg, Czech Republic, Slovakia, Croatia, UAE, Greece, Ireland, Romania, Lithuania, Finland, Slovenia, Estonia, and Latvia.
US Shipping Policy
Due to current U.S. tariff policies, shipping fees for orders to the United States include import duties. Fees are calculated based on total order value and shown at checkout. We are absorbing a significant portion of the increased tariff costs to keep your shopping experience as affordable as possible.
- Shipping fees include both the cost of delivery and U.S. import tariffs.
- Fees are calculated based on total order value.
- These fees are temporary and will be adjusted in line with future changes to U.S.-China tariff policies.
For the full US shipping fee schedule, please refer to our Shipping Fee & Tax page.
*Local holidays in origin countries that may cause a delay in shipping are not considered business days.
Shipping Origin
According to warehouse inventory priority, orders ship from China by default, unless a specific shipping location is listed on the product page. If local warehouses are out of stock, orders will be shipped from the China distribution center, and delivery may take longer than usual.
Duty Charged by Importing Country & Other Taxes
For most regions, the price listed on the product page does not include any import duties or local taxes. When your order reaches its destination country or region, the local customs authorities will impose taxes and fees, which will be the responsibility of the buyer. Since each country or region has its own taxation policies, we cannot provide an exact amount — please check the rates in your country before ordering.
Please note that regardless of whether the buyer signs and accepts delivery of the order, taxes and fees will still be incurred upon arrival in the destination country or region and must be borne by the buyer.
Exception: Orders shipped with DDP (Delivered Duty Paid) already include all applicable duties and taxes in the shipping fee.
We declare a proper value for customs on all shipments shipped out from China or overseas distribution centers. You may email service@moeshouse.com for more information about the declared value, or to request a specified value within hours from the purchase time.
If you have any questions or concerns, please feel free to reach out to our customer care team at service@moeshouse.com or through our Contact Us Page.
